Errors and questions
Get help right away!
When you enter an error or question, the system checks to see if a solution already exists. If not, support will help you – and save the solution for the next time someone needs it.
You see an error or have a question that needs to be resolved.
The Knowledge Bank sees what you write and automatically gives you a solution to the task.
You have another error that the knowledge base has no information about.
You submit the error or question to a case manager.
The case manager solves your task and saves the solution in the knowledge bank.
Everything in one place
No more loose ends. When you submit a bug or question to support, the dialogue with answer and solution takes place in one and the same window.
For all departments.
Knowledge bank
Many errors and questions have been resolved and stored in the knowledge bank in the past.
Get the solution to the error and question you have, automatically retrieved from the knowledge bank.
Try More Service free for 60 days.
Faster help
Questions and errors that you cannot resolve yourself are automatically routed to the correct case manager. You save time and the case is resolved faster.