More Service Report is a powerful reporting tool that provides businesses with visual and clear representations of data material.
This enables sharing of reports with colleagues, managers and other stakeholders via email or dashboards, so everyone gets a clear overview of the situation.
The reports provide valuable decision-making information, point to recommendations and identify areas that require extra focus.
Completed reports 📄
Available templates immediately for use, including helpdesk statistics, trends, time usage, frequently asked questions (FAQ), case and service SLAs, changes, case overview, root cause, data export (Excel), inventory overview, and project status.
Custom reports 📊
Set up your own reports by selecting filters such as time period, case type, customer, template, configuration item (CI), agent, and team. Grouping and drilldown capabilities provide deeper insights and uncover trends at an early stage, preventing inefficiencies.
Automated distribution ⚡
Saved reports can be sent out automatically via email at desired times, ensuring that relevant information reaches the right recipients at the right time.
Export opportunities 🚀
All reports can be exported to Excel format for further processing. The More Service API can also be used to export data to other reporting tools such as Power Pivot.
By using More Service Report, the business gains an effective management tool that contributes to better follow-up of customers and users, and ensures that resources are used optimally to achieve the desired value.
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