More Service Maintenance gives you full control over regular tasks by scheduling, distributing and documenting them in one place. This ensures that recurring tasks are not forgotten.
Regular tasks
Many tasks require documentation of what has been done, checked, and who has performed them. This includes:
🕛 Scheduled maintenance
📝 Checklists
📋 HSE tasks
📄 Tasks related to ISO certifications
These schemas can be linked to configuration items (CIs) such as servers, applications, or services, etc. in the CMDB.
You can use pre-defined templates for procedures and routines, or create your own.
Maintenance
Maintenance can be scheduled according to your organization's needs, with tasks performed anywhere from once a week to once a year. With More Service Maintenance, you can:
📆 Schedule tasks to be performed regularly
🗂️ Create forms for what needs to be done
👩💻 Assign outstanding tasks to agents or case managers
✅ Checking off checkpoints in the forms
↔️ Transfer tasks that cannot be completed to another agent for later follow-up
When the tasks are completed, you get a neat overview of what has been done and by whom, all in one place.
Reporting
The reports show which CIs have scheduled tasks and when the tasks are due.
Scheduled tasks appear in More Service CMDB under checklists and routines.
This gives you full control over scheduled tasks, distributed and documented in one place, and ensures that recurring tasks are not forgotten.
Sign up for our newsletter 🧐
Chances are you will learn something new or want to do something in a completely new way.
