Knowledge
Effective knowledge management is essential for any organization.
Often, valuable information only sits in the heads of employees, which can lead to knowledge loss through absence or turnover.
With More Service Knowledge, you can easily collect, share and utilize knowledge across your organization.
Easy transfer of knowledge 📚
With one click, solutions from cases can be saved in the knowledge database, available for future use.
Customized target group 📄
Decide whether knowledge articles should be available to agents (case handlers), end users/customers, or both, ensuring relevant information reaches the right audience.
Proactive assistance ✅
The system automatically notifies agents of relevant knowledge articles during case processing, which streamlines problem resolution.
Self-service 🧑💻
The knowledge database is used directly in the self-service portal for users/customers with the knowledge articles intended for this audience. This way, end users/customers directly get tips on how to solve challenges themselves while registering what is wrong or the question they have.
Location overview 📍
Get detailed information about where each asset is located.
📉 Reduced workload
End users/customers can find solutions themselves via self-help articles, which reduces the number of inquiries to the support department.
🕒 Increased availability
The knowledge database is integrated with inquiry registration, FAQ and search functions, so users get help when they need it, 24/7.
📈 Continuous improvement
The system is continuously updated with new solutions, ensuring that the knowledge base is always relevant and up-to-date.