Integrations
Integrations into IT systems are essential to avoid duplication of work and ensure your data is correct.
In today's technological landscape, it is expected that different systems can communicate seamlessly with each other, providing a more holistic solution for both the organization and customers.
For modern service desk systems, the ability to automate is crucial, and with More Service's integrations, you can save time and increase productivity.
An Application Programming Interface (API) is a flexible method for exchanging information between different systems, making it quick and easy to build new integrations as needs arise.
Most people today expect systems to offer an open API, which allows for building integrations with the system.
More Service offers a variety of built-in integrations and an open REST API that simplifies integration with external applications. Some of the available integrations include:
🎦 Microsoft Teams
Stay up to date on new cases directly via Microsoft Teams.
🖥️ TeamViewer
Start remote control of the user's PC right from the case.
📞 Telephony systems
Automatic lookups in More Service when you receive a phone call, showing information about the caller as well as all active cases and history.
📧 Exchange / Outlook
Transfer cases to the calendar in Outlook, where you can also write logs, track time, and change the status of the case.
👀 Monitoring tools
Receive notifications from all monitoring tools, create cases and assign agents directly from More Service.
🌐 More Service Remote API
Live connection to your Active Directory for up-to-date information about your users, including the ability to set new passwords directly from More Service.
🔄 More Service Discovery
Automatic import of devices from Active Directory/Entra ID or other sources.
🔑 Single Sign-On Integration
Eliminates the need for users and agents to log into each individual system, with support for Microsoft Entra ID and Google G Suite, among others.
📱 Social media
Receive inquiries from Facebook into More Service and respond directly from More Service, which simplifies everyday life by being able to deal with only one interface for all inquiries.