Helpdesk | Service desk
More Service is a cloud-based service desk solution, designed to improve the productivity and quality of service delivery.
The solution is fast, efficient and user-friendly, which creates enthusiasm among both case managers and customers.
Helpdesk 💬
Provides external customers and internal users with information and support through a user-friendly ticketing system. Smart features ensure better case management and increased productivity, resulting in more satisfied customers and increased profitability.
Service desk 🖥️
Provides a common platform for answering inquiries and resolving issues, allowing colleagues to collaborate seamlessly. This provides full visibility of all tasks and contributes to increased productivity and better customer service.
Enterprise Service Management 🌐
More Service extends the principles of IT Service Management (ITSM) to the entire organization, including departments such as HR, legal, facility management, marketing, finance, and more.
This promotes a unified and collaborative approach to service delivery, improving the efficiency and quality of services.
Mobile access 📱
More Service is available on mobile devices, allowing case managers to handle cases wherever they are. This enables registration and resolution of cases directly from their mobile devices, providing increased flexibility and efficiency.
Change management ✅
With More Service Change Management, changes can be made in a controlled manner, minimizing the risk of errors later on. This is especially important in departments like IT and civil engineering, where frequent changes can lead to problems if not handled properly.
Problem handling 🚨
Based on ITIL Problem Management, it enables the resolution of underlying issues in a coordinated and efficient manner. Through clear follow-up tasks, issues are identified, analyzed and resolved, reducing the number of incidents and improving service quality.
Reporting 📝
Includes a powerful reporting tool that provides visual and clear representations of data. The reports can be shared with colleagues and management, providing valuable insights for decision-making and identifying areas that require additional attention.
The difference between helpdesk and service desk
The terms "service desk" and "help desk" are often used interchangeably, but there are some differences.
💬 Helpdesk
Focuses primarily on handling technical issues and user support.
🖥️ Service desk
Offers a wider range of services, including handling service requests, communicating with users and often a single point of contact for all types of inquiries.